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3 Directly: You can also take the product with the enclosed label on the box to a nearby UPS Access Point. Up to 30% off weekly offers. With a network of authorized repair centers, you can be assured that your Samsonite luggage and bags will be fixed quickly and professionally. Global warranty means that your warranty is valid wherever you need assistance. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. 1 You can contact the seller of your product OR. It is important to make sure that the wheels you choose are compatible with the suitcase and that they are correctly installed to ensure the longevity of the suitcase and its wheels. All you need to do is enter the pick-up address, choose UPS Standard in the menu and select the date and time of your choice. Find a Samsonite store near you Samsonite stores & retailers in all major UK cities London Manchester Glasgow Birmingham. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. Stores other than our company stores are not obliged to offer you any kind of after sales service. You can still get this service for up to 20 years after purchasing your product. In this mail you will find a link to a payment page. However, there are no immediate concerns about zipper damage on luggage: you can repair zippers as well as a hard shell suitcase. Select from a wide range of materials, models, and brands. If you want to be sure about your products warranty period, please consult our, Should you no longer be at the airport, we would advise you to contact the airline company as soon as possible to see which further steps you have to take to claim this damage. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. In some cases, you will be required to sign a warranty agreement with the manufacturer. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. We recommend that you write the ticket number on the parcel as well. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. As you can imagine, there are several methods for repairing a suitcase. Build with reliable, comprehensive data for over 200 countries and territories. It links to an online form for you to complete. With the help of our tutorials (FAQ-Spareparts), you can easily do the repair yourself. Style your maps with custom markers, lines, colors, polygons, and images. Please be aware that all requests will be filled, subject to availability. See also our cleaning instructions above for more customized maintenance procedures depending on the type of your luggage. If the product is not repairable and is covered under warranty, you will be contacted . If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. By the end of the article, you will have a better understanding of how to keep your Samsonite luggage in good condition and how to get it repaired if necessary. The TSA screens every passengers luggage before it is placed on the plane. The first step is to divide the wheels into their diameters and thicknesses. Traveling with Metal Detectors: Can You Bring Them in Your Carry-On Luggage? Please note: Numbers on your label may differ in order from the below table: A number of our International and Canadian dealers have in-store repair facilities. Our inventory includes zippers, wheels, handles, feet, and more. Please note - Samsonite reserves the right to cancel any order, at any time, for any reason. If not, you will receive a cost estimate via e-mail. (0).2303.9791.0: repairs.europe@tumi.com: Luxembourg: Sign up for exclusive offers and the latest updates. This offer is valid on products that display the promotional message. For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Questions about Warranty and Repairs" from the drop down. Please mention your order number or account number that you received while placing an order in all correspondence. The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Order Confirmation emails do not guarantee that orders will be shipped. If the lock is not TSA approved, you may have to buy a new one to keep your luggage safe. Were committed to doing everything we can to keep your luggage as good as new - and thats why each bag we sell is under warranty. To check your Samsonite products warranty, start by locating the original sales receipt. If the zipper pull is missing, you may need to replace the entire zipper. With a few simple steps, you can get your Samsonite zipper working like new again! When it comes to luggage, there is no better place to go than Ariels Shoe Repair, Inc. To locate an Authorised Service Centre anywhere in the world, click here. If youre looking for Samsonite repair parts, youve come to the right place. Were committed to doing everything we can to keep your luggage as good as new - and thats why each bag we sell is under warranty. Some exclusions may apply, excludes Limited Time Offers, Clearance, Bartlett, Carbon 2, C-Lite, Ibon, Maxsum Eco, Pivot 2, Silhouette 17, Stack'd, Stryde 111, Tenacity, Valor 2.0, Classic Business 2.0, Nutech, and Sarah Jessica Parker. Valid only on deliveries to the contiguous US. Empower your customers with accurate, up-to-date information. 6 59423 Unna Germany +49. For more information, contact the Service Center Australia at [emailprotected] or visit the office at 5 Anzed Court, Mulgrave, VIC 3170. If a product is lost in transit, customers are required to report the lost immediately via email to [emailprotected]. What if my product cannot be repaired but is still under warranty? Store locator. Learn more, find an authorized repair center, and order replacement parts. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. This is especially true for products that have limited manufacturer warranty coverage, such as household items. If you no longer have a warranty card or have no QR code label, the product ID can be found inside of your suitcase or bag. In this mail you will find a link to a payment page. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. Count on accurate, real-time location information. What if the composition of the product ID on my card is different? You can highlight your store locations with custom colors and elements. To contact them, dial a number, send an email, or visit their website. There is a lot of confusion about what can be done to fix zipper or hard shell luggage. Some exclusions may apply, excludes Limited Time Offers, Clearance, Bartlett, Carbon 2, C-Lite, Ibon, Maxsum Eco, Pivot 2, Silhouette 17, Stack'd, Stryde 111, Tenacity, Valor 2.0, Classic Business 2.0, Nutech, and Sarah Jessica Parker. To find the store nearest you, click here for our Store Locator Page. Limited warranty means that the warranty is only valid for material and production defects which occur during the warranty period. Full list of all Samsonite Service Repair Centers in Long Beach, California.All companies with the best technicians in the repair and servicing of Samsonite products. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. What is the delivery time of a spare part? In general, replacement wheels range in price from $28 to $75, depending on the number of wheels and type of wheel. It is not valid on gift cards, clearance items, holiday specials or previous purchases. If you would like to have your product evaluated for repair by one of our authorized repair centers, please Contact Us. Is this warranty applicable here in Europe? No promo code needed, price reflects discount. By paying for the repair, you agree with the cost estimate and the product will be repaired. The wheel type should be determined using this guide, and the replacement wheel should be purchased and installed. Ariels Shoe Repair, Inc. is a shoe repair company that repairs and refreshing a wide range of shoes and accessories. For some (older) collections we may no longer have parts available. If the damage to your luggage is covered by the warranty, Samsonite requires that an authorized repair center handle the repairs; going to an unauthorized repair facility voids the warranty. Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. Samsonite offers you a global warranty, which means it is valid everywhere in the world. I have a problem with my Samsonite product, what should I do? The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. A broken wheel on a suitcase can be repaired with the right tools and knowledge, without the need for the entire bag to be replaced. What is the best way toclean my product? A team member will contact you by phone to obtain this information securely if necessary within 5-7 business days. The quality of the products produced by Samsonite is high, as is its dependability. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. This offer cannot be combined with any other coupons, discounts and free shipping offers. For faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our Contact Us page: 4 digit material group number located on interior label. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. This offer is valid on products that display the promotional message. 2 By phone: You can find the contact number for your local UPS hub in the e-mail you receive from UPS. US products do not usually come with a warranty card. Samsonite Philippines Store and Service Centre Locator. Order Confirmation emails do not guarantee that orders will be shipped. Get the latest news from Samsonite. You may have to put in a lot of effort to accomplish this, but it could be your only option. Be sure NOT to include any credit card information via this page. It is not valid on gift cards, clearance items, holiday specials or previous purchases. repair.ireland@samsonite.com: Italy: Artistica Cuoio Pelle Hans-Bckler-Str. First, try lubricating the zipper with a small amount of WD-40 or other lubricant. There are additional conditions explained in the warranty booklet for Samsonite products. Offer does not stack with any other promotions or coupons. We service brands such as Rimowa, Hartmann, and Samsonite, just to name a few. TSA agents at US Airports are the only people who have access to these keys. What is the cost ? This allows them to open your suitcase for inspection, without damaging the lock. Save 30% off select styles. If the damage to your product is due to a material or production default within the warranty period, you will not incur any charges. A replacement wheel will help you fix the problem. If your product is still under warranty, you can submit a warranty claim directly through the website. Scroll on to see how we can help. Save 30% off select styles. This warranty does not apply to damage done by airlines or gorillas. If it is covered by Hartmann's warranty, any repair and the cost of returning the product to you will be at Hartmann's expense. How Many Pounds of Luggage Does Sprint Allow? No promo code needed, price reflects discount. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. Torn between two businesses? This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. We build our luggage using the best materials out therebut every now and then, the journey - and the road less traveled - can get the best of it. Whether you have a problem with your luggage or not, you can resolve it on your own. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Margate (7 miles) Coconut Creek (9 miles) Browse. Use targeted assistance. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. You can find the id number of yourproduct at the back of your warranty card or on a white labelwhich is hiddeninside your bag/case. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. We are a factory authorized warranty repair center for most major manufacturers. You can start by looking at comments and photos shared by locals to make a more informed decision. If order total is not met, a $10 shipping rate will apply. Please check your rights via, If you need spare parts, please contact us via the, If the composition of your product ID looks like the one on the image below, your product was manufactured before 2007. Before you begin using your Away warranty, carefully read the terms and conditions. It is not valid on gift cards, clearance items, holiday specials or previous purchases. The results will assist you in locating the proper replacement wheel. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Scandinavian Airlines Premium Class Luggage Allowance: Everything You Need to Know. Contact the Service Center at 022 3321 in order to schedule service for bagpacks, bags, laptop bags, accessories, and much more. A forum can provide guidance on repairing any fabric bag. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. If you need further assistance, you can contact Samsonites customer service team for help. Sign up for exclusive offers and the latest updates. The customer service team is also available to assist with product selection, repair and return services as well as providing helpful tips on taking care of your Samsonite products.

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