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In itself, this warranty period is too little for an LED. Best to get one under warranty as soon as you can. 2. I have escalated that Marina **** is falsely marketing our warranty. I spent over an hour getting the serial # s for all the equipment I had installed, worth about $300 total. Why is it necessary to enter owner information and equipment location? The manufacturer makes the final determination on warranty (not Aqua Spas & Pools and not the consumer). Damage caused by careless handling, improper repackaging, or shipping.2. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. When it works, the product is great, but a heater shouldn't fail within the first year. They are not obligated nor required by anymanufacturer to provide warranty service for products they did not sell. If the product you purchased is damaged . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Parts and equipment purchased from othersources must be handled through the company the parts and/or equipment was purchased from. Incorporation of any parts manufactured by a third party into a Pentair Product shall completely void the limited warranty for such Product. Blank reward form and warranty cards are available below if you did not receive them at purchase. Buyer shall then ship the Product or Part, freight prepaid by Buyer, to the address indicated, together with a RETURN GOODS AUTHORIZATION form obtained from Pentairs Customer Care and a brief description of the problems encountered. The only problem is it will run the impeller motor and not sense an error because its not in water and it will shut down any way. what is the link? Pentair plc is a multinational water, fluid, thermal and chlorination management company headquartered in London, United Kingdom. How do I update my email address for receiving claim notifications? Until lately we just get annoyed with it on quiet pool days. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We increase the value of your Koolaire machine by extending your warranty to the terms and conditions below. For Manitowoc Ice claim submitters: Do I need to include my RM Tag number? Today when I put it in the pool it powers on and goes back and forth a few times & then it dies. From there, you can either fill out an online warranty form or contact customer service directly. I will check it again this evening and then contact Marina if I cant get it going. Our team can work around your appointments and can even begin repairs while you are away! Customer agrees to prepay all shipping charges to Pentair. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. You will get much more visibility by. Regardless of reaching the incorrect department, please inform the Better Business Bureau and myself of the appropriate contact to rectify this issue. 4. W * Service Center . All comments can be viewed by clicking on the Chatter tab of the claim form. It is being practiced by thousands of pool owners just like you. Thank you. I called a dozen times, I always get through the customer service but they tell me that have to transfer me to the pool heater department, I have sat on hold for as long as an hour and ***************************************************************************************************************************** and registered and now I am on my 5th call back, currently waiting on hold for an hour and 10 minutes. Founded in 2001 by Jeff Manning, Jeff has provided extensive pool service and repair expertise for the Greater Houston Area. We apologize about the Consumer's frustration. When comparing pool surfaces, the three main types of in-ground pools are concrete, vinyl-lined,and fiberglass. We apologize about the consumer's frustrations. This warranty covers defects in material and workmanship, but only if the product is used for its intended purpose and has been installed and operated in accordance with the manufacturers instructions. Damage due to unauthorized Product modifications, alteration or failure to use Pentairs original replacement parts. Any new postings here are unlikely to be seen or responded to by other members. After reviewing the Consumers response, I went back and looked further in his account it shows that the **************** Representative sent the email back to general inquiries and not the Consumer. First and Last Name (Required) First Last. User does not have to select a country if they click this link. In Europe, they have manufacturing sites located in Italy, Germany and Spain and distribution centers located in France, UK and the Netherlands. We apologize for the Consumer's frustration here in regard to his warranty for his cleaner. Helpful information includes: Builder - Name/Contact information Install date of equipment Serial Number (s) Why is the equipment faulting? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_30',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');The frequency with which you need to replace a pool motor will vary based on the type of motor, its condition, and how often it is used. If you do not have this number available, call 800-831-7133 and follow the prompts for warranty administration. You will need to create a new claim and submit. . Please complete all information and submit original to Pentair Water, Warranty Department. In order to obtain the benefits of this warranty, the Buyer must contact Pentairs Customer Care Department as soon as possible after discovery of the Product or Part related issue, but in no event later than the expiration date of the respective warranty periods provided herein. What is the equipment not doing? From Manitowoc submitters: Do I need to include my RM Tag number? See details. The water chemistry is great. We are a registered 501(c)3 non-profit that is funded by user donations. To avoid having to replace the motor too often, it is important to inspect it regularly and perform preventive maintenance, such as regularly lubricating the motor and checking for corrosion. Home Pool Equipment Repair Warranty Claims, POOL RENOVATION SPRING & SUMMER SPECIAL: 5% OFF PLASTER OR TOTAL COST OF TILE/TURF REMODEL USE PROMOCODE: RENO5. endstream These warranties are subject to certain restrictions, including proper maintenance of the unit, and are limited to the original owner of the product. Its important to review the warranty information when you buy a pump to understand the exact terms and length of coverage. I would have to honestly say no, as I have not found a good way to get ahold of Pentair for warranty support. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thanks for the replies. This ensures that your pool remains clean and safe while being more cost-efficient than other pool filters. The consumer has the Tech's name and email if they need any assistance. Where do I find comments added by a Claims Processor? Customer Reviews are not used in the calculation of BBB Rating. Location is disabled by your browser. 920-682-0161. Pentair pool products are made all around the world. 3. One of our Senior ****s. %PDF-1.6 % See the Warranty information below and repeat the steps for your specific equipment. Accordingly, Pentair warrants to the original purchaser, referred to herein as Buyer, that its Products and Parts of the brands listed below will be free from material defects in materials and/or workmanship under normal use and service beginning on the date Pentair ships the Product and continuing for the respective warranty coverage period set forth below, and further subject to the exclusions, limitations and conditions set forth herein. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The system will allow you to complete the claim form electronically and immediately submit the claim. (. If the consumer would like to try and do some troubleshooting with one of our experienced Techs, we would happily reach out to the consumer to provide that support. My pool heater stopped working, I called Pentair. All Red outlined fields are required. For a better experience, please enable JavaScript in your browser before proceeding. Where do I find comments added by a Claims Processor? All secondary customers of these Products and Parts must submit warranty claims with their direct suppliers. You must submit claims in the currency in which your account was set up. How do I access the Claims Processing System, i.e. No third party has any authority to make any warranties or representation concerning Pentair or its Products and Parts. Yes. if the product is purchasedfrom a source other than Aqua Spas & Pools, the consumer must interfacewith Pentairs warranty processing center and a request must be generated through Pentair. Does anyone have any idea what the warranty is on these? I tried reseating the motor assembly as shown in this video. In North America, Pentair has manufacturing and distribution sites located in 7 states, including California, Florida, Georgia, Indiana, New Jersey, North Carolina, and Virginia. In the case that the unit is not serialized, select the Non-serialized item check box located under the Serial Number field. The store will not work correctly in the case when cookies are disabled. Please email IceClaims@Pentair.com to request access and include the brand for which you need to submit a claim. Our team can work around your appointments and can even begin repairs while you are away! Each have their own unique benefits and drawbacks, but after comparing the fiberglass pools pros and cons, youll Continued, If you have decided to add a swimming pool to your property, there are several things to consider before you pull the trigger. 134 0 obj Affordable Reliability. I got home and checked the impeller, everything looks perfect in there and its clear of debris. return the unit to the retailer for a full refund. I have reviewed the case in length and this product was purchased online. Doubtful its the cable. I honestly think the process is designed to get you frustrated and to give up My case number is TS02887864. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PENTAIR DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE PRODUCT(S), PART(S) AND/OR ANY ACCOMPANYING WRITTEN MATERIALS. Can I submit my claim in any currency I choose? 5 year partand labor warranty - evaporator, 5 years compressor parts and3 years labor, 5 years compressor parts and 2 years labor, 3 years parts and labor warranty on cap, housing, hardware and mounting assembly (does not include filter cartridge). Warranty case number ts0285047, -- I bought a Pentair pool pump on 6 - 6 - 22 -- change all the piping and filter system from my pool as well -- we had the pump working good , until it rain at the end of august , the pump stop working / the seals of the electrical board were defected , water went in . I haven't received any of the rebates they promised when I purchased all their equipment. Read More, Maintenance | Equipment Repair | Remodeling | Inspections, Bellaire | Downtown | Hedwig Village | Heights | Jersey Village | Memorial | Memorial Park | Oak Forest | Spring Branch | Uptown | West U, 4303 Pinemont Dr, Houston, TX 77018(713) 812-9098. Please begin by refreshing the page to see if your location populates the Near field. *Please submit an image of the nameplate of the pump being repaired with every submission of a warranty credit request. If this matter is disputed by the consumer, the dispute will be between the manufacturer and the consumer directly. Aqua Spas & Pools will interface directly with themanufacturer on warranty issues on the customers behalf for any products purchasedthrough Aqua Spas & Pools. Below is their contact information found on our website: ************************************************************************************************************, If you are having issues with your product, please email ** at****************************************.If you are looking for answers to general questions, please email**************************************. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_29',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');4. Pentair Branded FRP Housings Warranty Warranty Terms & Conditions Pentair Branded FRP Housings Pentair warrants the Goods (and any component parts) against defects in materials and workmanship under normal use and service for the period set forth in the Warranty Table below. I tried a few other troubleshooting tips I found on TFP but nothing works. We apologize about the Consumer's experience with the delay on getting the part to their pump delivered. APPLICATION GROUP 4 3 2 1 HOME & 9 8 7 6 5 GARDEN13 12 11 10 RURAL WATER 14 ENGINE DRIVE19 18 15 PUMPS 20 SUMP & 23 22 21 DRAINAGE26 25 24 GROUNDWATER28 27 PRESSURE TANKS 29 FLOTEC 30 SHURFLO 33 32 31 AQUACULTURE36 35 POOL PUMPS 38 37 POOL SAND 39 FILTERS 40 POOL CARTRIDGE 42 41 FILTERS 45 44 43 POOL DE FILTERS I looked up the local dealers and I found AR Stoneworks here in Clarksville. You can take it out of the water and power it up with the covers off and the robot up on a block to see if all the self-test steps happen. Enter information about the system you purchased below, Undersink & Countertop Filtration Systems, Pentair Medical Carrier Transparency Reports, Do Not Sell or Share My Personal Information - CA Residents Only, Undersink Filtration & Reverse Osmosis Systems, All FreshPoint, Undersink & Countertop Replacement Cartridges and Service Parts, Salt Softener and Carbon Rotary Valve Systems, All Other Electric and Non-Electric Tank-Based POE Systems, 650,885 Gallons or 5 years, whichever comes first, 1,301,770 Gallons or 5 years, whichever comes first, 13" and Smaller Tanks, Non-Electric Valve Heads, Bypasses, Fittings, Retention Tanks, Mineral Tanks (14" and larger), Metering Pump Tubing, Diaphragm Feed or Injector Pump, Install Kits, Flow Control Switches, Dosatron Chemical Injector Motor Adjustment Ratio, Basic and Standard UV Systems (PUV-7, PUV-14, PUV-8, PUV-16). Well guide you through the process. Following the expiration of Manitowocs product warranty, any replacement part purchased by the equipment owner is warranted for a period of ninety (90) days from installation date of replacement part, the compressor or evaporator is warranted for a period of one (1) year from installation date of replacement part. However, ultimately, the manufacturermakes the final determination on allwarranty matters. We would like use non-essential cookies so that you are able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. By Phone: You can contact Pentairs Customer Service team by calling their toll-free number 1-800-831-7133 (24/7). The Consumer also did not send the required document to show Proof of Purchase and Proof of Installation. My pool builder says its under warranty for a year. The unit self-test is basically to run the drive motor forward and back, run the directional thrust actuator and then run the impeller. I discovered in March that it needed a new filter. Pool chemistry is and has been perfect. Anesthetics/Specialty Filtration/Parasite Control, Laboratory Animal Housing (Aquatic Habitats), Expansion Plugs/Flexible Couplings/Quick Caps. I do not get the feeling this company stands behind their products or values their customers. . Phone: 920-682-0161 Through their Website: You can reach out to Pentairs customer service team through the Pentair Website at www.pentair.com. Pentair plc is a multinational industrial manufacturing company headquartered in London, England that specializes in the production of Water, Fluid, Thermal Management, and Equipment Protection products and services. It's very likely the water pump electric motor that runs the impeller. They should receive it within 6-8 weeks ***** In the future in order to receive your rebate the consumer must send in proof of purchase and proof of professional installation. A serial number is required to submit a warranty claim. Make sure you click Allow or Grant Permission if your browser asks for your location. Manage Settings Sole Warranty PENTAIR WARRANTY SCHEDULE No. No, Hayward does not own Pentair. Limited Warranty. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. You must log in or register to reply here. The company operates 10 major manufacturing facilities located in the US, Canada, Australia, and Europe. (. It still just goes forward and backward then dies. pentair. I have unplugged everything (checked filters and inspected the inside) and started over with the same result. Please provide a copy of the original invoice if available. How do I access the Claims Processing System, i.e. Generally, Pentair heat pumps come with a limited warranty that covers parts and labor on pool heat pumps for up to a maximum of three years from the date of shipment. That's all you need. Please select the region that you would like to explore today. We are Pentair Warranty agent and this means we are able to help you. They will advise the best method of submittal and supply the proper address. Select Your Product Category Pool Products Warranty Information Product Registration Water Softening & Filtration Products Warranty Information Still have questions? Forms submitted after 45 days of repair will not be accepted. Further details on our cookies can be found, RF/RFS/RNS/RNF/UNF/UFF/UNP/UFPFlaker/Nugget Warranty Bond, Ice Storage Bin & Dispensers Warranty Bond, For Residential Equipment Warranty Click Here. All rights reserved. 2110 South 26th Street However, Pentair is not responsible under this warranty for any cost of shipping or transportation of the Product or Parts thereof to or from its facility. By Email: Send an email to the Pentairs Customer Support team at [emailprotected]. I checked the impeller and it was free of hair and junk. Yes. You work for Pentair as a company despite it being the pool/spa sector. Procedure for Obtaining Warranty On such occasions, enter No Causal Part in the Input Part Number field, click on the magnifying glass, and select the applicable brand specific option such as No Causal Part Wiring, No Causal Part Refrigeration, etc. Learn more about warranties available for Pentair products. Hopefully I will have a happy ending, fingers crossed. BBB directs its services to businesses and consumers in North America. I bought it directly from their store online at pentair.com I reached out to their **************** and described the issue. Ultimately, proper maintenance and care can help your Pentair pool heater last for many seasons to come. I called a 4 times, I always get through the customer service but they tell me that have to transfer me to the pool heater department, I have sat on hold for as long as an hour and and registered and now I am on my 3trd call back, currently waiting on hold for an hour and 10 minutes. his residential sump pump unit. It may not display this or other websites correctly. We have had our new build down here in FLA for about 8 months now. Please note passwords are case sensitive. <>stream Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty. I have not had luck getting through to Pentair. Please click on the country abbreviation in the search box below to change to a different country location. To file a Pentair warranty claim, the first step is to identify the product category that the item falls under. Register your product here! Seth is great at Marina pool and spa, give him a call.. Record the RM Tag number in the RMA Tag # field on the part charge line. After reviewing the picture provided, Pentair has ordered the Consumer a brand-new Manifold for their heater. Those parts should be recorded in the Service Incident Lines section. The above warranty is applicable to the original owner only, beginning on the date of purchase and is not enforceable by any third party. However, if the product is purchasedfrom a source other than Aqua Spas & Pools, the consumer must interfacewith Pentairs warranty processing center and a request must be generated through Pentair. <>>> LIMITED WARRANTY Pentair Residential Filtration, LLC, referred to herein as "we" or "us," manufactures its products ("Products") and . I honestly think the process is designed to get you frustrated and to give up My case number is TS02958527.

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