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It would depend on the ISP, and it would NOT work with DSL or fiber. https://corporate.comcast.com/stories/meet-our-digital-care-team. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}.css-e5hp22{color:#000000 !important;background-color:!important;}Home, .css-1jbg79l{color:#40a3f5 !important;-webkit-text-decoration:undefined !important;text-decoration:undefined !important;}.css-1jbg79l:hover{color:#2b6db4 !important;-webkit-text-decoration:underline !important;text-decoration:underline !important;}.css-1jbg79l:focus{color:#2b6db4 !important;-webkit-text-decoration:underline !important;text-decoration:underline !important;}.css-1jbg79l:visited{color:#40a3f5 !important;-webkit-text-decoration:none !important;text-decoration:none !important;}.css-1jbg79l > .svg{fill:#40a3f5 !important;}View all categories, We are excited to be celebrating 20 years as an active support community. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Do I just need to wait a few days for the whole set up to process, or should it be instantaneous? All rights reserved. Did this happen recently? If I try restarting my modem via the Xfinity app or website both say they cannot find a signal / cannot connect to the modem. If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's; Set the channel in the modem/router to 6. If you want a gateway that does have other features, you can buy a 3rd party one and save $14-16/month in rental fees depending on your market. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. 8-month-old dead thread now being closed. New comments cannot be posted. Privacy Policy. Reddit, Inc. 2023. Privacy Policy. I managed to fix my issue by using my old cable instead of the By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Your This method, known as powercycling or rebooting, can fix many connection problems. WebIf you're not currently an Xfinity customer, you can still find compatible retail equipment using your address and the internet service speed you want. Expert Week Who are our Xfinity Forum Experts? After restarting our modem, spending 3.5 hours on the phone with tech support, etc. I can see the wifi APs exposed by the gateway, is there a way to activate through that? Welcome to the Xfinity community! You are limited by the firmware on the xfinity rental gear as far as having any ability to control the gateway locally. Im am using the modem/router Xfinity provided. and our Reddit, Inc. 2023. Billing. etc., we finally came across someone saying set the router/modem channel to 6 (Dell doesn't recognize 10 or 11). My router has never showed up as a "device" on either computer, so that can't be the issue either. Reddit, Inc. 2023. I've tried deleting the remembered wifi network and manually re-entering it, I've restarted the modem and my laptop umpteen times, but still nothing. Any help is appreciated. Hello and happy Friday eve, user_b9fc51! My computer can still connect to my cell phone (wifi tethering/mobile hotspot), and it still shows my neighbor's wifi on the available network list. WebTo begin, sign in or enter your address below. You did mention that you've ran the speed test via WiFi, have you attempted to run a speed test with a hardwired connection? WebEmbed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How to buy tickets and find parking. For more information, please see our Youll need to provide your MAC address and it needs to be connected to their cable. I also get stuck in a loop when trying to chat online. Ive tried calling and cant get through to any agents. by servandodela99. Select the specific device having issues. What you can't bring. Scan this QR code to download the app now. I am still using my home network on my cell and on my other computer. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Select your Learn about WiFi passwords. Have a xfinity C6220 (Router/Modem hybrid) and whenever I try to activate my modem, after 11 or so minutes it says it cant find the modem. I'm having the same issue. Internet Cable I've tried hard resetting modem to factory settings. You Unplug your equipment, wait one minute, and then plug it back in. The number of WiFi devices connected to your network. Your modem will need to be provisioned to Xfinity. Xfinity Community Forum. Metal surfaces (including computer cases). I have my own modem and router. If you are an Xfinity Rewards member with a Diamond or Platinum level, you will be able Thanks for your reply! It sees all my neighbors networks but ours just doesn't show up on the list. If you have questions about your services, we're here to answer them. Comcast Customer Service supports TTY/TTD. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Privacy Policy. Customers with a 1 Gigabit internet service from Comcast you will get to keep free Peacock until June 2025. The two WiFi bands have recently been combined into one with the Comcast gateway devices. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Archived post. WebNow I'm being charged more money for no reason? 45207. etc., we finally came across someone saying set the router/modem channel to 6 (Dell doesn't recognize 10 or 11). If I try restarting my modem via the Xfinity app or website Make certain your device is connecting to the correct network. Welcome to the Xfinity community! My WiFi is working but I have slow speeds (getting average 175-200mbps vs the 700+ I should be getting). Reddit and its partners use cookies and similar technologies to provide you with a better experience. etc. Cookie Notice Does anyone know how to remedy this or an isp of similar service that I could switch too. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Upload of 1 gig plan is way slower than offered 35Mbps why. (default username/password is admin/password). If you have questions about your services, we're here to answer them. New comments cannot be posted and votes cannot be cast. Since we changed modems, everything in the house finds and connects to the wifi, except for my laptop, which can't see our network at all. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Find a supported one that works with your current speed tier here: https://www.xfinity.com/support/articles/list-of-approved-cable-modems . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I've had 2 Xfinity techs out to the house and both say the lines look fine but they can't test the device since it's not owned by Xfinity. Need help activating a new modem. If so, what speeds are you seeing there. xfi app isn't detecting the gateway. I do keep separate my two wifi networks (2.4 and 5) so I only changed one network (5mhz). The cable is out. I don't know if would work on another cable DOCSIS system or not. I cant even see all the devices connected to my lan on the Xfinity app unless I go I can certainly understand how frustrating it can be to experience slow speeds. I suspect that it may be because I live in an apartment building (I seem to remember having this problem After restarting the modem, spending 3.5 hours on the phone with tech support, etc. Any help Archived post. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Whether it is detailed instructions on how to modify settings, This month marks a huge milestone in the history of the Xfinity Forum - our 20th anniversary as an active support community! Why is this happening? New comments cannot be posted and votes cannot be cast. I have a personal laptop, a work laptop, and a cell phone, all of which have been connected to my Xfinity home wifi. We want to spend day 2 of our Expert Week to highlight all those great contributions. And yes I've tried rebooting, replugging. Make sure your account is up to date on payments by going to the, If there's an area in your home with limited or no Internet connectivity, consider adding. You can also visit. For more information, please see our The xfinity gateway is a rental, and you don't actually own it. Our community is your official source on Reddit for help with Xfinity services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'm happy to see that you were able to get assistance with your question. Note: Please remember that Why cant I connect to my router/modems admin page when there is an outage. The time and thought put into their messages show the level of care they have for helping others. You can also just get an approved Modem (not a gateway), and buy your own Ethernet router with features you want. If you dont have a gigabit internet service from Comcast Select Start Troubleshooting to begin your modem restart. I tried calling customer service to get a rep but the bot told me that that the outage has to be solved before it would connect me to anyone. Cookie Notice If they have now removed the "connected devices" page from the firmware if you log in locally with http://10.0.0.1 then it is what it is. They also chirp when marked as lost by the owner or when they cant connect to the 408. connect to the network for the first time, Troubleshooting Your Home WiFi Network with Xfinity xFi, Learn how to connect an online gaming system to your home WiFi network, Open the Xfinity My Account app (available for. Please create a new topic of your own here on this board detailing your issue. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. During our 20th Anniversary celebration, we want to award you for those ideas with our , The responses our Expert's author are simply amazing. etc. Views. WebEnter your modems 12-digit MAC number. https://corporate.comcast.com/stories/meet-our-digital-care-team. Please let us know if there is anything else we can help you with. Billing. Welcome. 7 month old dead thread now being closed. This is very frustrating. Scroll down and select the Internet tile. Scan this QR code to download the app now. I also told the computer to forget my wifi network and manually re-added it with my Xfinity security key, security type WPA2-Personal AES, and told it to connect automatically. New comments cannot be posted and votes cannot be cast. For more information, please see our If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's; https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi. If you have questions about your services, we're here to answer them. troubleshoot issues affecting individual devices. The new modem is a Motorola MB8611. Reddit and its partners use cookies and similar technologies to provide you with a better experience. WebHave a xfinity C6220 (Router/Modem hybrid) and whenever I try to activate my modem, after 11 or so minutes it says it cant find the modem. Scan this QR code to download the app now. Our community is your official source on Reddit for help with Xfinity services. Set the mode of the network to 802.11 a/n/ac . My WiFi is working but I have slow speeds (getting average 175-200mbps vs the 700+ I should be getting). already changed power source.. really annoying and the support on phone will be only in 1:30 hours available. Some devices get confused and don't know how to see / talk to combined bands. (default username/password is admin/password). I can use my phone as a hotspot and connect my laptop to the internet that way just fine, so there's nothing wrong with the wireless card and since I could connect to the old modem it's obviously something to do with the new one. You can also restart your I have also power-cycled the router; that isn't the issue either. To do this, login into your gateway by going to 10.0.0.1 then Gateway->Connection->wifi. and our WebSupport Internet How To Restart Your Xfinity Gateway Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway (our all-in-one WiFi modem and Any other troubleshooting steps? I suspect that it may be because I live in an apartment building (I seem to remember having this problem when I last upgraded my modem and a phone call to tech support fixed the issue). Our community is your official source on Reddit for help with Xfinity services. Archived post. anyone can help? Both visits charged me $100/each for them to spend 5 minutes in my home and say that. Bill Increased after Transf U. user_ca3031. Some devices get confused and don't know how to see / talk to combined bands. We just upgraded to the gigabit speed internet, which required us to trade in our old xfinity modem for a new one. Scan this QR code to download the app now. I just got my xfi gateway to upgrade my current Comcast internet. When several family members and multiple devices use your WiFi network at the same time, it may affect network performance. I have a Netgear Nighthawk SM2000 modem and a Netgear Nighthawk MR80 router. I did mine over the phone. The Ethernet router does not have to be approved in that case, just the Modem that will only handle the coax connection. Privacy Policy. Our community is your official source on Reddit for help with Xfinity services. Customer Service. New comments cannot be posted and votes cannot be cast. WebOnce the cable modem is plugged back in, wait for it to restore connectivity (up to five minutes). Luke Bouma on June 26, 2023 in All News, News Are you a Comcast customer who enjoyed your free Peacock and wanted to keep it? Archived post. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Welcome to the Xfinity community! https://corporate.comcast.com/stories/meet-our-digital-care-team. https://corporate.comcast.com/stories/meet-our-digital-care-team. I purchased self-install on Thursday. If you cancel service and don't return it, they'll bill you for it. Learn how to activate your new It turned out I just needed to update my wireless card drivers. Locked post. Interference from neighboring WiFi networks, especially during peak hours. All rights reserved. WebMake certain you are using the proper WiFi network name and password. For instructions on how to find the right device, click here Forgot your username or password? How do you change the channel to 6 ? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A AMills01 New Poster 2 Messages Tuesday, August 11th, 2020 4:00 AM Closed Network not showing up at all on laptop *SOLVED* We just upgraded to the gigabit WebScroll down to Devices. Thanks. Reddit, Inc. 2023. Xfinity just [Edited: "Language"]. I also wouldn't hold out any hope for the phone app to be able to communicate with the gateway during an actual cable outage either. Here are my modem's connection settings and event logs. I cant even see all the devices connected to my lan on the Xfinity app unless I go to security. Once your modem is connected to the coax cable in an active outlet and the power cord plugged into an electrical outlet, you'll be prompted In the last 20 years, our forum users have provided some amazing ideas that have helped to shape our Xfinity products and services. ETA: It turns out I just needed to update my wireless card drivers, hope this helps anyone else with the same problem! Can anyone help me?! KENT, RENTON, Wash. Comcast internet was out in the Renton and Kent areas for over a day, starting Saturday. I got the modem, I plugged in the cables, the I have downloaded all current wifi/connectivity drivers from Dell and Intel and rebooted my computer. WebTroubleshoot Internet Through the Xfinity My Account app. Follow the prompts to determine what the problem may be and how to fix it. @flatlander3 thanks for the reply this was helpful. Open the Xfinity My Account app (available for Apple and Android). i plugged into the same port my current modem was, and also tried another port later. All rights reserved. 1 Message Thursday, September 3rd, 2020 7:00 AM Closed Laptop won't recognize my Xfinity wifi, but my other devices will I have a personal laptop, a work laptop, I install the app, took the picture of the code, everything OK. r/Comcast_Xfinity. About a week ago, my personal laptop stopped connecting to my home wifi and even showing my home wifi network on the list. See below for modems including phone service. WebI went through the app and it eventually says it's unable to find the modem. Go to Comcast_Xfinity. Replies. Service [Edited: "Language"] and you cant find human beings switching over to AT&T. thanks ! If you have questions about your services, we're here to answer them. This can take up to seven minutes. The two WiFi bands have recently been combined into one with the Comcast gateway devices. Check several apps or websites to make certain the connection issue is not specific to one in particular. I got the modem, I plugged in the cables, the modem is on. WebWhat is it? Explore our, Learn how to prioritize networks by visiting. Our community is your official source on Reddit for help with Xfinity services. WebLearn how to configure your Xfinity Internet home network. Customer service has no clue. Reddit, Inc. 2023. https://corporate.comcast.com/stories/meet-our-digital-care-team. Getting Started. Why cant I connect to my router/modems admin page when there is an outage. Instead of having it set to: Detect channel AUTOMATICALLY, we switched it to 6 and the problem was resolved instantly. Call 711 for Customer Service if you're deaf, hard of hearing or have a hearing or speech disability. All rights reserved. 980 Messages 5 days ago You are limited by the firmware on the xfinity rental gear as far as having any ability to control the gateway locally. Sometimes a Elevated (off of the floor) and in an upright position. I hope you are doing well, thanks for taking the time to reach out to us through Forums. Skip to main content. Hello, @user_691a35. Archived post. I currently have your best 1200mbs plan and it doesnt work for almost anything I do. I've tried manually restarting modem and router. and our Sign in. troubleshoot overall network connectivity. But it says 'wait 4 minutes while we find gateway' or something like that, and it never finds any gateway. I went through the app and it eventually says it's unable to find the modem. In other words, you want to remove the ax at the end. Welcome to the Xfinity community! All rights reserved. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Large amounts of water (like aquariums and water heaters). The distance between your Gateway and a mobile device. Cant setup my internet.. Xfi app cant find my gateway.. Instead of having it set to: Detect channel AUTOMATICALLY, we switched it to 6 and the problem was resolved instantly. New comments cannot be posted and votes cannot be cast. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If so, what changed. https://www.xfinity.com/support/articles/list-of-approved-cable-modems. If you have questions about your services, we're here to answer them. Sudden huge increase in internet data usage. For more information, please see our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I try to activate it says it cant find the device. WebThe xfinity.com/activate said to use that link only if it is non xfi modem, but I suppose it might have worked for any. Scan this QR code to download the app now. Home. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your equipment. Cookie Notice Find the modem and select Restart Modem. If they have now removed the "connected devices" page from the firmware if you log in locally with http://10.0.0.1 then it is what it is. and our Thanks. Accepted Solution. Using one WiFi Name and Password for your home network. Cookie Notice Welcome to the Xfinity community! Web1 Message Monday, June 26th, 2023 8:46 PM 94 days without internet fixed I have been told by the Xfinity reps that my neighborhood internet source is overrun and they have to do a project to get my internet working correctly. Whatever you get, make sure it comes with a Manual and the features you want. Did you ever figure out how to change it to 6? It all began way back on June 26th 2003, and over the last 2 decades, we have seen tremendous growth, a wealth of information shared throughout the community, and lots of chan, Sudden huge increase in internet data usage, Cant Post Forum Question from Computer , Description Field is Grayed Out, Peacock premium activation on gigabyte internet service.

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