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Job Title Installation & Maintenance Location United States Installation & Maintenance Broadband Technician $36,000 per year One salary reported Cable Installer $13.26 per hour 12 salaries reported Cable Technician $15.48 per hour 15 salaries reported DIRECTV is also available as an application for wireless phones and laptops, without a dish. To be hired as a Technician at Comcast, applicants must have a high school diploma or equivalent. (i.e; Showing a customer how to change an input on a TV, exclusions may apply for accessibility customers). Easy and free tech support and replacement, Guaranteed compatibility with your Xfinity service, Seamless integration with the Xfinity app and associated features, Flexibility to choose equipment based on your needs, Equipment you keep even if you terminate Xfinity service. Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more 14. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Between 2018 and 2028, the career is expected to grow -6% and produce -13,100 job opportunities across the U.S. What you need: Self-install kit, Xfinity compatible modem, existing Xfinity cable line. Comcast Comcast Technician jobs. The cables have high voltages that could kill someone instantly. Install aerial/underground drops Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising What skills help Comcast Contractors find jobs? What is the meaning of the phrase give away? Technicians must be knowledgeable about the companys products and services and be able to explain them to customers in a clear and concise manner. For the most accurate information, please ask your customer service representative. 1-year minimum term contract required.Offer ends 02/21/2022. Install and uninstall cable equipment including cable boxes, modems, Cat5, Coax, speaker wire, and phone systems. Sign in to My Account. If you connect an Xfinity compatible modem or gateway (rented or owned), it should go online if the cable outlet is connected to the Xfinity network. If you dont want to wait for your equipment to be mailed to you, you can also pick it up yourself at an Xfinity customer service center. No problem. Salary information comes from 11,055 data points collected . *Limited time offer. Yup, no one likes surprises, especially surprises that cost almost $100. Comcast Customer Service - Xfinity Technical Support How can we help? While I do enjoy being able to spend time with myself while driving, I also like to listen to podcasts or music to help pass the time. mikroman6 via Getty . Received Advance Individual Training (AIT) as a cable installer/ maintainer for communications and computer systems. Implemented RCW and NEC rules and regulations pertaining to satellite installation. Heres a plus: DIRECTV gives you free installation and free DVR service. Example: I am comfortable driving long distances. Being connected to the Xfinity network isnt the same thing as being wired for cable. 3 Courses in 1 16. Installed cable, internet, and alarms in customers homes. My primary responsibility was helping customers understand our billing process and answering any questions they had about their accounts. Pricing will vary based on various factors, including, but not limited to, the customers location, package chosen, added features and equipment, the purchasers credit score, etc. If you have doubts or cant risk waiting for a professional install appointment if the self-install fails, you should schedule a professional install right away. Theres never been Xfinity service at your house before, so a professional technician needs to install a cable line to your home. A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. Connect and disconnect services * Buried cable lines * One on one with new customers about their services. Buying your own equipment is cheaper in the long run, but renting from Xfinity also comes with some other perks: Xfinity will fix or replace broken equipment, and when its time for an upgrade, Xfinity covers that at no extra cost to you. Explained services to new and existing customers, using Contrac system, High Speed Internet, Digital Voice and Video Services. After that, youll connect your cable box to your TV and your modem to your router. Respond to emergency and after hour service calls. I love the fact that we get to meet new people and help solve problems customers have at their place of residence. Please feel free to share any questions or concerns about the work we'll be doing with the technician while they are visiting your home. Comcast is a telecommunications company that provides cable, internet, and phone services to customers. Cost: Up to $89.99. Comcast Technician SalaryAnnual SalaryHourly WageTop Earners$61,500$3075th Percentile$49,000$24Average$40,315$1925th Percentile$29,500$14What do Comcast technicians do? Data effective 2/16/2022. The coaxial cables and outlets look old or damaged. How Can I Tell If My ISP Is Throttling My Internet? Although it requires a little more planning and investment, a professional installation is the most surefire way to get your internet services installed on time. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Comcast Technician employees need the following skills in order to be successful: Safety Standards: Safety standards are the regulations that technicians must follow to ensure their own and their customers safety. Zendesk for Customer Service Agents Training Course. You can do this online, in-person, or over the phonejust let your Xfinity rep know you want to . Install wall fished cable, RG6, cat5 and phone lines Additionally, this technology can help technicians diagnose complex problems quickly and accurately, reducing the amount of time spent on-site. Step 3: Plug the power cord into the back of the gateway and then into a wall outlet. Here's how to tackle each of these fee-dodging tactics: 1. If you have other coaxial cable outlets in your home, you can try connecting the Xfinity gateway to each one and see if it goes online. Jump to: Pro installation vs. self-installation | How to self-install Xfinity internet | Pro install Xfinity internet | Equipment: rent vs. buy |Which installation option is right for you? Click the "New message" (pencil and paper) icon. In some instances, a self-installation is not available. Dispatch and office experience, including but not limited too; computer use, trouble shooting and customer service. A professional installation is a good option in the following situations: To self-install your Xfinity internet, you need a self-install kit and a coaxial outlet in your home thats connected to the Xfinity network. 8 Is there an alternative to DirecTV or dish? If your self-installation instructions are missing, you misplace them, or you need a setup guide in another language, you can check Xfinitys online setup guides. They even left notations saying that they are just far too busy to fix my wiring. Installing your Xfinity service on your own takes about 30 minutes or less. 1-year minimum term contract required. Which installation option is right for you? Install digital cable, telephone, and internet services I know those fees added to the account can be quite alarming when you see them and we certainly don't want to put you in a tight spot financially with Covid still threatening many jobs. How long does it take to get an Xfinity technician? After checking the physical connection, I would run diagnostic tests on the modem and router to see if there were any errors or issues. They supervise businesses' telecommunication networks such as internet telephone cable and some office equipment. Step 1: The tech arrives and reviews the order. Sign in to your directv.com account. Install, troubleshoot and repair cable, internet, and phone services for customers. If you would like to contact us regarding the accessibility of our careers website, please contact. Comcast also requires technicians to have a basic understanding of computer hardware and software, as well as the ability to troubleshoot technical issues. But you do have to pay for a monthly regional sports fee. Internet, or Gigabit. You might be able to get a free install by ordering online or if you order over the phone and there is a special for installations. Performing reconnects, requested and non-pay disconnects, and changes of service. Yup, theres no worse feeling than thinking youve landed a great deal on TV or internet, then getting whammied with sneaky fees when your first bill arrives. This cookie is set by GDPR Cookie Consent plugin. And it's not like it's an easy job either. Contract customer service representative and manager. The most common race/ethnicity among comcast contractors is White, which makes up 57.0% of all comcast contractors. Install Comcast Digital Voice, Comcast high speed enternet Spliced cables for use in installations and upgrades. If you would like to contact us regarding accommodations for any part of the application or interview process, please contact, open positions and any other general inquiries will not receive a response so please visit our. Youre comfortable setting up your equipment. If you dont qualify for self-installation or would rather have a professional set everything up, you should keep an eye out for free Xfinity installation promotions. Equipment Maintenance: Technicians should have basic knowledge of maintaining and repairing equipment. We suggest that once you find your nearest service center, you call ahead to make sure your equipment is in stock. At Comcast, we connect people to the moments that matter. I called and was told they began enforcing that in January 2021 and there was nothing they could do. Well, you better believe Netflix and chill would not be a thing without the help of cable technicians. This cookie is set by GDPR Cookie Consent plugin. Update hardware/software asset data using Asset Center database upon installation or relocation of any PC equipment. After satisfactory market trials, Comcast has deployed across its footprint an app, Tech ETA, that lets customers track the whereabouts of appointed service technicians. Find 13 answers to 'What does Comcast look for when they do a background check? Yes, provided your residence is already connected to the Xfinity network.

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