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HPFSC reserves the right to change or cancel this program at any time without notice. Menu. Our data storage support services are available for each HPE Nimble Storage product providing hardware and software support that allows you to get the most out of your investment. Solution: Make a scan of the invoice or packing list that shows your purchase (or ideally the support agreement) and then call HPE. HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. It is strongly recommended that you edit the address and try again. What is the HPE Nimble Storage Proactive Support Manager (HPE Nimble Storage PSM) Service? Take advantage of a variety of comprehensive support services to tailor storage to your business needs, free up valuable IT resources, optimize your investment, resolve issues before they affect operations, and ensure peak storage health and speeds. What is the HPE Nimble Storage Proactive Support Manager (HPE Nimble Storage PSM) Service? I can't find this ID number anywhere. Numro de contrat. Not all customers may qualify. Bonus Flashback: June 27, 1969: The decision about who would be the first man on the moo Im not quite sure what this is called--So Ill do my best to describe it. Your HPE specialist will provide a high-level review of system operation. Provide a description and attach an optional file. I have a P4000 VSA, and runs in concert with P4200G2 arrays under my CMC mgnt v12.0. 2 Hours Hardware Response,4 Hours Hardware Response, HPE Foundation Care 24x7 Service SW Support Only 1 year Aruba Volume T1, HPE Foundation Care 24x7 Service SW Support Only 3 year Aruba Volume T1, HPE Foundation Care 24x7 Service SW Support Only 4 year Aruba Volume T1, HPE Foundation Care 24x7 Service SW Support Only 5 year Aruba Volume T1, HPE Service Credits 10 credits Service 1 year, HPE Service Credits 10 credits Service 3 year, HPE Service Credits 10 credits Service 4 year, HPE Service Credits 10 credits Service 5 year, HPE Service Credits 30 credits Service 1 year, HPE Service Credits 30 credits Service 3 year. You should be good for support with this, but remember to have your co-workers set up HPE accounts and assign the support agreement to them too. Provides your IT staff with assistance on a wide variety of IT operational management and optimization activities through Hewlett Packard Enterprise best practices and experienced Hewlett Packard Enterprise technical specialists, Helps reduce business risks and project costs by providing specialized skills, Allows your IT resources to stay focused on their core tasks and priorities, Provides cost-effective supplemental assistance and services. If you need support with the HPE Support Center, click Site support in the help menu: Select tasks you were trying to perform. Informations ncessaires. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. Product eligibility may vary. I support many businesses that use Hewlett Packard Enterprise servers such as ML360s, DL380s, StoreServ, and blades. Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products. Link a support agreement Link a support agreement to access feature services such as HPE Proactive Care reports, support case manager, specific agreements for service credits, and software updates and licenses. United States - English. Installation of Hardware Support Services, HPE Account Support Manager for High Performance Computing environment Service. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Our product experts would love to chat with you to find products and services that enable opportunities and resolve your business problems. Most of the support areas require that you register as an HPE Passport user and to sign in. They will probably ask you to send them a copy of your document via email. Leverage your assigned point of contact who will track every support case and perform regular proactive storage support health checks throughout the week. Sign up Get Help Not all customers may qualify. Find an authorized reseller, service provider, or support partner to get a quote. Welcome to the Snap! Note that not all tabs will appear with all software. Professional Services Only Terms (CTPS01) Used for purchasing HPE professional services Supplemental Data Sheet Terms for Support (CTDS01) Leverage a personalized, one-stop support center and automation capabilities. Each PDF contains a link to s360.hpe.com where we can manage our contracts. Contact a local HPE sales office for detailed information on service availability and product eligibility. 7.1.0.17. Your open and secure edge-to-cloud platform that powers data-first modernization. Jun 4, 2012. The service activities are designed to span a broad spectrum of IT technology domains including traditional in-house IT, Big Data, converged infrastructures, and hybrid cloud infrastructures. Not all services or offers are available in all countries. Other restrictions may apply. To link a support agreement: Enter the SAID/CID Many also require a support contract. Prices may vary based on local reseller. * Prices may vary based on local reseller. HPE Sign In * Remember me Next Forgot Password? The SAID/CID is also in the customer cover letter that describes your support agreement. Copyright 2023 Hewlett Packard Enterprise Development LP, HPE Modern Slavery Transparency Statement (PDF), Learn about the HPE GreenLake edge-to-cloud. Welcome to the Hewlett Packard Enterprise Support Services Central site (formerly Care Pack Central) which allows you to quickly identify Packaged Support Services. Forums. H7RB6E,HPE Account Support Manager Service for High Performance Computing Environment Service 2. x Finance your purchase through HPEFS . For third-party products, access is subject to availability of information from the original manufacturer. A proactive approach for HPE Nimble Storage support that helps you get the most from your data storage management investment and lets you focus on strategy. Will Cisco and HPE Nimble Storage continue to support SmartStack customers? When you buy direct from HPE, the support agreements will be registered to your company and to your HPE account. HPE Service Credits gives the customer the flexibility to choose from a variety of specialized service activities. Get copies of the packing list, invoice, and/or receipt that came with the hardware. The credit approach allows the customer to select the specific services they need, when they need them, to help them maximize their IT performance and achieve their business goals. Control and harness data across edge to cloud. %3Ca%20href%3D%22https%3A%2F%2Fwww.hpe.com%2Fpsnow%2Fdoc%2Fa00026086enw.pdf%3Fjumpid%3Din_pdfviewer-psnow%22%20data-analytics-uaid%3D%22309d0561-8270-445d-a358-bc72cb43f0ec%22%20data-analytics-assetname%3D%22HPE%20Get%206-Nines%20Guarantee%20for%20HPE%20Nimble%20Storage%20brochure%22%20data-analytics-assettype%3D%22brochure%22%20data-analytics-assetid%3D%22a00026086enw%22%20data-analytics-region-id%3D%22footnote_tip%7Clink_click%22%3E%22HPE%20Get%206-Nines%20Guarantee%20for%20HPE%20Nimble%20Storage%22%2C%20September%202017%3C%2Fa%3E, Issues are automatically predicted, automatically resolved. Before submitting the form, try the Help links on the right side of each task, to see if your question has been answered in the help. You may also continue with the address as you entered it if you are sure it is correct. To register for an HPE Passport ID, click Register on the HPE Support site or click Create an Account on the HPE Passport login page. * Prices may vary based on local reseller. Need help locating the right product for your business? To continue this discussion, please ask a new question. The unique 12 digit numeric Service Agreement ID (SAID) or 10 digit numeric Contract ID (CID) is provided at the time of contract signing or renewal by your HPE contract administrator or third-party vendor. Find an authorized reseller, service provider, or support partner to get a quote. Release Date. Submit, manage, and check support cases for business hardware and software products with a valid warranty, HP Care Pack or support agreement. The following tabs are available to find more details about the software package. Reach a knowledgeable resource when help is needed and have online visibility. C_EmailAddress,C_FirstName,C_LastName,C_BusPhone,C_Company,C_Address1,C_Address2,C_City,C_Zip_Postal,C_State_Prov,C_Country,C_Number_of_Employees1,C_Email_Opt_In1,C_Estimated_Budget1,C_Industry1,C_Language1,C_Lead_Source___Most_Recent1,C_Mail_Opt_in1,C_Mobile_Opt_in1,C_Phone_Opt_in1,C_MobilePhone,C_Timeframe_to_Buy1,C_Response_Type1,C_Purchase_Role1,C_Contact_Me_Request1,ContactIDExt. Using proven techniques and processes gained from extensive experience in many successful engagements for enterprise clients worldwide, our technical specialists help you reduce the cost, timeframe, and business risk typically associated with a broad range of technical, change management, and project management activities. HPE Support Posted by HOWIEDOG on Jul 17th, 2017 at 12:35 PM HPE Hardware Hi all; Seem to be having a bad day and could use some direction. Type. Find your product using your model name, product number or keywords. Light Mode. Complete the steps to receive a t-shirt! Today I was looking for the website so I can REHOST this VSA. Hewlett Packard Enterprise support portal for business, enterprise and IT users. Not all services or offers are available in all countries. Can someone point me in the right direction? Answer:HPE Nimble Storage PSM is a liaison service that acts as your trusted advisor and an extension of your team that will be with you every step of the way. Continue through checkout to submit a purchase request and select 'leasing' as your preferred method of payment. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and is subject to credit approval and execution of standard HPFSC documentation. Supported HPE Devices One for the Business (Suddenlink) data one for VoIP (Nitel or is it Lumen or is it World-Net).The business internet is cable (coax) and the VoIP is fiber.The VoIP installers couldn't get the phone syst My apologies for the late day Spark! If you cant find your SAID, SAR, etc, ask your manager or accountant (whoever does the purchasing) to search their emails. Copyright 2017-2023Hewlett Packard Enterprise Development LP, Hewlett Packard Enterprise Development LP. Search. The server burned itself out and wouldn't boot. Alternatively, you may click on 'Get Quote' to receive a quotation that includes financing provided by HPEFS. Depending on the contract type. All coverage windows are subject to local availability. Focus on innovation and pressing business needs by offloading a broad set of support and management practices to a dedicated account manager. Your daily dose of tech news, in brief. A single source of truth from data to make smart decisions and recommendations to customers. {"navigationCategory":["Services and Support","Technology Services","Software Support Service"],"productInfo":[{"productInfo":{"productID":"1010360425","productName":"HPE Foundation Care 24x7 Service SW Support Only 1 year Aruba Volume T1"}},{"productInfo":{"productID":"1010360428","productName":"HPE Foundation Care 24x7 Service SW Support Only 3 year Aruba Volume T1"}},{"productInfo":{"productID":"1010360431","productName":"HPE Foundation Care 24x7 Service SW Support Only 4 year Aruba Volume T1"}},{"productInfo":{"productID":"1010360434","productName":"HPE Foundation Care 24x7 Service SW Support Only 5 year Aruba Volume T1"}},{"productInfo":{"productID":"1013291375","productName":"HPE Service Credits 10 credits Service 1 year"}},{"productInfo":{"productID":"1013292178","productName":"HPE Service Credits 10 credits Service 3 year"}},{"productInfo":{"productID":"1013292180","productName":"HPE Service Credits 10 credits Service 4 year"}},{"productInfo":{"productID":"1013292182","productName":"HPE Service Credits 10 credits Service 5 year"}},{"productInfo":{"productID":"1013292184","productName":"HPE Service Credits 30 credits Service 1 year"}},{"productInfo":{"productID":"1013292186","productName":"HPE Service Credits 30 credits Service 3 year"}}]}.

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