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Personnel Force InnovationFreedom of Information ActDFAS HotlineContact Us Accessibility / Section 508EEO / No Fear Act, An official website of the United States government. Fax: 216-367-0343. schools accredited by accrediting institutions recognized by the U.S. Department of Education. Learn about DFAS culture, salaries, benefits, work-life balance, management, job Attn. Department of StateCivilian Personnel Mgmt ServiceDTS Travel CenterSystem for Award Mgmt (SAM) Congressional/Legislation Resume: You are encouraged to choose only ONE method of submitting your resume. 2. 1. For Civilian Pay questions, please contact your Agency Customer Service Representative (CSR). If you are claiming eligibility based on 10-point derived veterans' preference (i.e. Hosted by Defense Media Activity - WEB.mil. Beginning of a dialog window for the agency announcing this job. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. St. Louis, Missouri 63138, Fax your voluntary garnishment request to: In support of the Payroll Modernization initiative, the Payroll Support Division includes the Local Payroll Customer Support Service which serves as the Customer The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Military Spouse Preference:Spousal Permanent Change of Station (PCS) orders or travel orders, marriage certificate/license and the Self-Certification form are required to claim Military Spouse Preference. Fax Coversheet:https://corpweb1.dfas.mil/civpaywf/coversheet Follow the prompts to complete the assessment questionnaire and upload required documents. Learn about DFAS culture, salaries, benefits, work-life balance, management, job Webhttps://dfas4dod.dfas.mil/centers/dfasco/customer/travel/index.htm or http://www.dfas.mil/travelpay/dodagencies/permanentdutytravelpdt.html You may also 444 Southeast Quincy Street Learn more about what it's like to work at Defense Finance and Accounting Service, what the agency does, and about the types of careers this agency offers. You will be evaluated for this job based on how well you meet the qualifications above. 8899 East 56th Street Fax Coversheet:https://corpweb1.dfas.mil/civpaywf/coversheet You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html) Boyers, PA 16017-0045 DFAS-Indianapolis Center Failure to maintain eligibility to occupy a sensitive position may result in termination. Indianapolis, IN 46249-0875 visit www.usajobs.gov/job/729503400. Civilian Employees Your local Customer Service Representative (CSR) Military Retirees 1-800-321-1080 Military Annuitants 1-800-321-1080 Military Former USAJOBS is a Opens in a new windowUnited States Office of Personnel Management website. Indianapolis, IN 46249-0875 2. 1315 East-West Highway, Rm. The Federal hiring process is set up to be fair and transparent. Topeka, KS 66683-3591 Fax: 866-401-5849 Opens in a new windowLearn more about federal benefits. An official website of the United States government. Note: The DFAS Hotline phone is not staffed; however, it is checked daily, please 1101 Wootton Parkway, Plaza Level, Suite 100 For assistance in preparing your resume, take a look at the DFAS Resume Tools. HR will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Employment in this position requires a background investigation which may delay starting date. Click 'Apply Online' to create an account or log in to your existing USAJOBS account. Please ensure you click the Submit My Answers button to submit your application. Failure to do so will result in the loss of veteran's preference, and may impact your placement on the certificate. Your application will be evaluated and rated under the Category Rating and Selection Procedures. Attn. Customer issues relate to inquiries on the status of their Commercial Pay entitlement or payment. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. This area can support questions from Army Personnel only. Complete Assessment Questionnaire: Your resume must describe the quality of work in regards to responses to the occupational self-assessment questionnaire as they generate your numerical rating. Local: 202-606-0500, For questions regarding Treasury Offset Program (TOP) debt collection from your federal salary, call the TOP Call Center at: Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Toll Free: 888-767-6738 Escape will cancel And close the window. 1 Archives Drive If, after reviewing your resume and/or supporting documentation, a determination is made that you have misrepresented your qualifications and/or experience, you may lose consideration for this position and, if you're already an employee, you may be subject to disciplinary action up to and including removal from Federal service. WebFor information and answers regarding your specific situation, please contact DFAS Customer Service at 1-888-332-7411 or by clicking here. Estimated Earnings Requests for Military Deposits. A career with the U.S. government provides employees with a comprehensive benefits package. Escape will cancel and close the window. As a Contact Representative, you will identify relevant financial regulations and policies to resolve customers problems and general inquiries. Fax: 866-401-5849 Your USAJOBS session will expire due to inactivity in eight minutes. For individual pay questions, please contact our customer care center at 1-888-DFAS411 (1-888-332-7411). After making a tentative job offer, we will conduct a suitability/security background investigation. First cut off is 06/09/2023. 12100 Title: ESTIMATED EARNINGS - Air Force U.S. Citizens, Nationals or those who owe allegiance to the U.S. GS-04 Substitution of Education for Experience: Two years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the general experience required. Title: ESTIMATED EARNINGS Navy Customer issues relate to inquiries specific to Vendor Pay, Debt and Claims, Military Pay, and Civilian Pay systems login assistance. Noncritical-Sensitive (NCS)/Moderate Risk. *Utilizing coversheet expedites processing time*, National Oceanic and Atmospheric Administration (NOAA) Application of Veterans Preference: The Category Rating method protects the rights of veterans by placing them ahead of non-preference eligibles within each category. WebReviews from DFAS employees about working as a Customer Service Representative at DFAS. E-mail: PPC-DG-CustomerCare@uscg.mil Telework availability will be based upon the mission requirements and supervisory determination. Rockville, MD 20852 many vacancies in the following locations: Occasional travel - You may be expected to travel for this position. Personnel Force InnovationFreedom of Information ActDFAS HotlineContact Us Accessibility / Section 508EEO / No Fear Act, An official website of the United States government, Providing payment services for the U.S. Department of Defense, Department of Defense Education Activity (DODEA), Civilian Relocation/Permanent Change of Station (PCS), https://corpweb1.dfas.mil/civpaywf/coversheet. Department of StateCivilian Personnel Mgmt ServiceDTS Travel CenterSystem for Award Mgmt (SAM) Congressional/Legislation You will explain pay entitlements and legal provisions to customers to facilitate understanding of decisions and outcomes. 1. Fax: 785-339-3780 Militaryand Civilian Personnel Records For additional information on acceptable documents, click here Transcripts and Certifications. Attn. schools accredited by accrediting institutions recognized by the U.S. Department of Education. Note: The DFAS Hotline phone is not staffed; however, it is All applicants to include current agency employees/contractors must also document your education and/or certifications in your resume. Title: ESTIMATED EARNINGS Marine Corps Indianapolis, IN 46249-0875 Fax: 866-401-5849 Concepts, Policies, and Principles of Finance, If claiming 10-point preference and/or are a 30% or more Disabled Veteran, you. We will notify you of the outcome after each of these steps has been completed. Recently separated veterans may be able to find their records through the joint Department of Veterans Affairs and Department of Defense eBenefits Portal. Provides responses to inquiries typically related to entitlements, payment of invoices, discrepancies in information, statuses, etc., and provides accurate response to inquiries. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html). For questions about the Web Retirement Document Processing questions may be directed to the Office of Personnel Managements (OPM) Retirement Operations Center at: OPM Retirement Operations Center Toll Free: 888-826-3127 Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. DFAS-Indianapolis Center - JFVBB Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement. 8899 East 56th Street The DFAS Customer Care Center responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner. NOAA Commissioned Personnel Center 1. Toll Free: 866-401-5849, Fax your waiver request for an overpayment of wages debt and the required documentation to: All other Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. Transcripts and/or Certifications: All applicants to include current agency employees, must submit proof of education if the job announcement requires education to meet the basic qualification requirements, or if substituting education to meet the specialized experience requirements. Contact your immediate supervisor for more details. Applicants meeting the minimum requirements will be further evaluated by information provided in the Occupational Questionnaire. USCoast Guard Website Fax Coversheet:https://corpweb1.dfas.mil/civpaywf/coversheet dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil. Click the button below to continue your session. Defense Finance & Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. Registered for Selective Service (males born after 12-31-1959), This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Phone: 1-800-729-3277 (Select option #4) *Utilizing coversheet expedites processing time*, Army DFAS Contacts. The General Schedule (GS) basic pay schedule varies by geographic locality. Please read the following guidance. You must provide a complete Application Package which includes: Department of DefenseDepartment of Veterans AffairsMilitary Employment VerificationWarrior Care WebsiteDefense Contract Mgmt Agency DoD Forms Coast Guard Pay and Personnel Center To view pay rates visit the Office of Personnel Management pay tables at https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/ DFAS takes pride in serving the men and women who defend America. Fax: 866-401-5849 Attn. The Defense Finance Learn about DFAS Cleveland culture, salaries, Box 45 Contact your immediate supervisor for more details. E-Mail:CompensationBranch@psc.hhs.gov. Check application status by logging into your USAJOBS account, clicking Application Status. This job originated on www.usajobs.gov. Eligible candidates will then be placed for selection consideration into 3 categories as described below: As a new or existing federal employee, you and your family may have access to a range of benefits. 3. Therefore, provide only the attendance and/or degrees from WebImmediately report all IA-related events, potential threats, and vulnerabilities involving AskDFAS to either the System ISSM, System Manager, or contact DFAS CSSP at 327 Phone: Toll Free: 1-800-330-8720; Commercial: 216-204-5806; or DSN 580-5806. Assists in providing "one face to the customer" and responding Department of StateCivilian Personnel Mgmt ServiceDTS Travel CenterSystem for Award Mgmt (SAM) Congressional/Legislation Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered. TDD: 800-877-8339, Department of DefenseDepartment of Veterans AffairsMilitary Employment VerificationWarrior Care WebsiteDefense Contract Mgmt Agency DoD Forms : Verifications Section (Estimated Earnings) : Verifications Section (Estimated Earnings) For more veterans' information please click here. Customer Service/Call Center Careers. DFAS-Indianapolis Center To be creditable, education must have been obtained in an accredited college or university. The DFAS Customer Care Center responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a Commanding Officer (SES) Immediately report all IA-related events, potential threats, and vulnerabilities involving AskDFAS to either the System ISSM, System Manager, or contact DFAS CSSP Indianapolis, IN 46249-0865 Department of DefenseDepartment of Veterans AffairsMilitary Employment VerificationWarrior Care WebsiteDefense Contract Mgmt Agency DoD Forms If you have problems using myPay or with your myPay Password, contact myPay customer service: By Phone *Centralized Customer Support Unit* Toll free: 1-888 Commissioned Corps Compensation Contact the hiring agency for more information on the specific benefits offered. Males born after 12-31-59 must be registered or be exempt from Selective Service (see. U.S. Public Health Service WebCustomer service system for DFAS Travel Pay that provides real time answers to all customer inquires. Additionally, you will explain technical pay procedures, regulations, laws or rules to customers in lay terms to facilitate understanding of options and processes. Phone: Toll Free: 1-800-330-8720; Commercial: 216-204-5806; or DSN 580-5806. To ensure consideration, submit your application early. To be creditable, education must have been obtained in an accredited college or university. 3. The following supporting documents are ONLY required if applicable to your personal qualifications or status. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click, For positions where relocation is paid (see Location block of vacancy announcement), you can learn more about. Your cover letter will not be used to verify your qualifications or determine eligibility for preference. Silver Spring, MD 20910-3282, Navy Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. Address your questions to the Military Finance Centers listed below: Air Force As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. 8899 East 56th Street Department of Veterans Affairs and Department of Defense eBenefits Portal. : Verifications Section (Estimated Earnings) Division of Commissioned Corps Personnel and Readiness A one year probationary period may be required. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. 3317(b) or 3318(b) are satisfied. You may submit your resume by: attaching in your USAJOBS account. Or, you may write to or send a military records request form, Standard Form 180 (SF-180)(PDF 393KB - 11/17/2010),to: National Personnel Record Center https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/, http://www2.ed.gov/admins/finaid/accred/index.html, https://apply.usastaffing.gov/ViewQuestionnaire/11982003, For more veterans' information please click here, VEOA, VRA and/or 30% or more disabled veterans hiring authorities, schools accredited by accrediting institutions recognized by the U.S. Department of Education, Equal Employment Opportunity (EEO) Policy. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. Customer issues relate to Retired Pay and Annuitant Pay,Garnishments, Active Duty and Reserve Navy and Marine Corps and myPay support. . All information included in the resume and Occupational Questionnaire is subject to review and verification. P.O. Marine Corps DFAS-Indianapolis Center - JFVBB *Utilizing coversheet expedites processing time*, Coast Guard For the full announcement and to apply, 3. Veterans Preference: If you are claiming veteran's preference, you MUST submit the appropriate documentation. Beginning of a dialog window for your session has expired. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. Phone: 240-276-8799 You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. (HR will review the resume that the system date stamps as the latest one received. WebReviews from DFAS employees about working as a Customer Service Representative at DFAS. Toll Free: 866-401-5849. GS-05 Substitution of Education for Experience: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required. For Civilian Pay questions, please contact your Agency Customer Service Representative (CSR). It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Preference eligible's who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. The occupational questionnaire and the resume that you submit will be used to assess your qualifications for the job, and to identify the best qualified applicants to be referred to the hiring manager for further consideration. *Utilizing coversheet expedites processing time*, Public Health Service 2. Any unsaved data will be lost if you allow the session to expire. DoD Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the full performance level only. Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Title: ESTIMATED EARNINGS - Army https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2022/general-schedule. Fax: 240-276-8817 Failure to maintain security eligibility may result in termination, The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. WebCustomer Service Representative (CSR) Civilian Personnel Record Center (CIVPRC) Army Benefits Center (ABC-C) Defense Finance & Accounting Service (DFAS) More detail is provided below based on the location where you are hired: Providing payment services for the U.S. Department of Defense, Hosted by Defense Media Activity - WEB.mil. Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information. For more information see the security section of Understanding Vacancy Announcements. Phone: 1-800-729-3277 (Select option #4) The contacts below cannot answer Personnel Force InnovationFreedom of Information ActDFAS HotlineContact Us Accessibility / Section 508EEO / No Fear Act, An official website of the United States government, Providing payment services for the U.S. Department of Defense, dfas.cleveland-oh.hi.mbx.investigation-hotline@mail.mil, Hosted by Defense Media Activity - WEB.mil, Theft and/or abuse of government property. We offer rewarding careers in finance, accounting, information systems, contracting services, human resources, clerical work and many other areas. : Verifications Section (Estimated Earnings) We are seeking goal-oriented people who like a challenge and care about serving our country. The incumbent serves as a Customer Service Representative in a DFAS Customer Care Center. Therefore, provide only the attendance and/or degrees from a spouse, widow/widower, or parent of a veteran claiming veterans' preference when the veteran is unable to use it), you must also submit a Standard Form 15 (SF-15) "Application for 10-Point Veteran's Preference" and any required documents indicated on the SF-15 to substantiate the claimed preference. Click to review veterans authorities and required documents that verify eligibility for. 8899 East 56th Street Provides status on various actions; and inaccuracies and discrepancies in customer account information. Phone: 785-339-2200 WebReviews from DFAS Cleveland employees about working as a Customer Service Representative at DFAS Cleveland. The Contact Representative's primary function is to respond to inquiries in a high-stress environment involving high customer volume and sensitive content related to the overall entitlements/pay processes. Customer issues relate to Travel Pay, myPay, and the Affordable Care Act. WebThe Defense Finance and Accounting Service oversees payments to Department of Defense servicemembers, employees, vendors and contractors. Join DFAS and become a member of an exciting team of select individuals chosen to provide first class customer Fax Coversheet:https://corpweb1.dfas.mil/civpaywf/coversheet

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