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After using the voucher, our room was charged. https://allinagents.com/save-now-travel-later. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya. All of the resorts have reopened under the companys new Safe + Sound standards, which include a 262-point inspection of all properties independently assessed by NSF International. Are there opportunities to exercise at Hard Rock Hotel Riviera Maya? Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. It's hard writing a review like this but that property and its management deserve every negative word. The dates they gave us contradict what Ive seen online. Yes, Hard Rock Hotel Riviera Maya offers airport transportation for guests. They were always here to help in anyway they. Thank you for your detailed review! What are some restaurants close to Hard Rock Hotel Riviera Maya? Legendary says the project is delayed and wont address any questions. The Music Lab has the essence of a real rock star feeling. Join our email list to receive special offers. We all hope that you choose us again as your traveling destination to keep on the good times. They gave us rock shop money voucher instead. The hotel ambiance is pure Rock and Roll and music inspiration everywhere you go. Dear Anna181288 , Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. Could Our experience here was a wonderful Time. We did visit the Float Pool on the family side, as well as. Yes, Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. The press article gave a late 2017 opening date. The snack truck was broken down so we had to wait for food to be brought to the water park from indoors. I read an article that says the project was shut down due to them obtaining more land than was permitted and the destruction of protected land. Pools: We spent our days at the central pool in the adults only section of the resort. Dec 2 - 5, 2023. Yes, free parking and valet parking are available to guests. more, #4 of 9 all-inclusives in Puerto Aventuras. The options were plentiful - pork tacos, cheeseburgers, hot dogs, chicken strips, fajitas, nachos, fruit cups, mac & cheese, etc. Amazing atmosphere and surroundings Used pools etc but the best experience was the city on fire lazer tagging All the Staff was amazing and accommodating especially Edgar Will definitely be back again soon. Enjoy unlimited food and beverage, nightly entertainment,room service, and an abundance of other services and amenities. Hard Rock International has announced plans to open a second all-inclusive resort in Cancun the Hard Rock Riviera Cancun. Amazing time at the resort, restaurants were delicious and the drinks were fantastic! Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Amazing atmosphere and surroundings Used pools etc but the best experience was the city on fire lazer tagging All the Staff was amazing and accommodating especially Edgar Will definitely be back again soon. The pool had daily activities at 1 and 3pm and music playing. Looking for a nice AI hotel with the best food? Everything was very avoidable and unnecessary. We were in building 6 which was a nice location if you want to utilize adults only and family Hola Justyne, Wow! Construction was being done so we had a loss of water at one point , they left us a notice of the water issue in writing slipped under our door. Now i cant find anything on their website, this is listed on their offer on Feb 2018 yet they were already shut down. Located in the heart of Cancuns Hotel Zone, Hard Rock Hotel Cancun is the ultimate beachfront playground, featuring adventures and activities worthy of a crowd-roaring encore. Coincidentally, we've got 60,000 square feet of meeting and event space to do it. He made my fiance feel extra special for his birthday. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya, Our rooms were in different buildings after requesting to be next to our childrens room. Dear Barb V, Thank you so much for sharing your experience with us. (ta && ta.queueForLoad ? More details on the vouchers can be found at Heaven bar was very classy and chic the best bar tender on the resort is Armando in Heaven bar, he was very friendly and makes the best cocktails especially Smokey ones. It was not just us, because we heard other families complaining as well. Hard Rock Hotel Riviera Maya is in Puerto Aventuras, Mexico. All of the pools were cleaned and well maintained. Puerto Aventuras Golf Club is minutes away. Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico. Nearby attractions include Escapology Riviera Maya (0.02 km), Fatima Bay (1.1 km), and CEDAM Museum (0.8 km). Top room amenities include a minibar, air conditioning, and a flat screen TV. Complete rip off by legendary to keep promoting it knowing the project has been dropped. WebHard Rock International owner of one of the worlds most iconic and recognized brands announces Hard Rock Hotel Riviera Cancun. We did notice a difference in how each bar tender made drinks, but he was spot on with his skills. 7.6. Thank you. The snack truck was broken down so we had to wait for food to be brought to the water park from indoors. You can tell they've taken the approach to sell to families and cut as much quality out of the property to divert it to their new resort construction projects. The first two days we could not even. Royalton Chic or Riu Palace Las Americas anyone done both ? Read our, We chose this resort for our upcoming wedding and visited for a week to check out the resort and do some wedding planning. Rest assured that our band members will know about your comments. What are some of the property amenities at Hard Rock Hotel Riviera Maya? *Wedding Department: Gabby was excellence with our on site visit and showing us wedding spaces, answering questions, etc. Read our, We chose this resort for our upcoming wedding and visited for a week to check out the resort and do some wedding planning. Every time we left our room. Its been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The upcoming all-inclusive resort will be situated along the stunning shores of the Caribbean Sea, just a 15-minute drive from the Cancun International Airport. By signing up for our newsletter, you give us your consent to send you e-mails for marketing purposes. https://www.riviera-maya-news.com/upcoming-hard-rock-riviera-cancun-hotel-project-suspended-violations/2018.html, Here is what we know: the chopped down too much jungle and mangroves. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The hotel ambiance is pure Rock and Roll and music inspiration everywhere you go. Plug in to your vacation lifestyle in one of our guest rooms and ocean-view suites. We can see that you and your family lived the Rock Star experience to the fullest. This is disappointing since their big seller was the upcoming hotel. Such a nice memory to share with family and friends Total experience !!! The new resort-within-a-resort is the first phase of a $90 million expansion for [], Fresh off the news that JetBlue would be launching its first-ever flights between Los Angeles and Nassau, another airline is planning to introduce flights between the West Coast and The Bahamas. The only bright spot were our butlers, and HofF pool staff. After all, every electrifying performance deserves one. We are pleased to know we fulfilled our goal of giving you the Rock Star experience. Does Hard Rock Hotel Riviera Maya offer any business services? Drinks were amazing, service was amazing, and everyone was so friendly! Hard rock does not sell kids socks, and we did not bring socks on vacation and 90 weather. Count on our exceptional staff and extraordinary luxury hotel amenities to deliver an endless variety of fun experiences, exciting entertainment, and indulgent pampering. We felt like they were family. We felt like they were family. Heaven for rock fans!!! The Fitness Center at Hard Rock Riviera Maya features all you need to stay active during your stay at the Hard Rock Hotel Riviera Maya. Live large at Yes, dry cleaning and laundry service are offered to guests. Scheduled for late 2017, the resort will feature 1,800 oceanfront guest rooms, a large beach front lagoon pool, six restaurants ranging from French-inspired cuisine to authentic Mexican, five bars and lounges, Avoid immigration jail. Hard Rock International has reopened its resorts in Mexico, Caribbean Journal has learned. Conveniently located restaurants include Latitude 20, La Caleta, and Pelican Point Restaurant & Bar. The only bright spot were our butlers, and HofF pool staff. We were told we had to upgrade to a Skyview Terrace which was $600 a night. I hope to see you soon and make another memory with the band. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out. Yes, Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. What are some of the property amenities at Hard Rock Hotel Riviera Maya? After the presentation, which was 2 1/2 hours long. There are more places to choose from in the, aventura cove palace hotel puerto aventuras, Frequently Asked Questions about Hard Rock Hotel Riviera Maya. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Verify your FMM visit duration. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya. WebSauna IT's $20, and it's a sauna, steam, ice room, head massage, mask, hot tub, cold water, warm tub, fruit, it's a wonderful Poolside Bar David at the Heaven Poolside bar was also amazing and did the same! Hard Rock Hotel Cancun, Hard Rock Hotel Riviera Maya and UNICO 2087 Hotel Riviera Maya have officially opened their doors to guests today, June 8th. Thats how Hard Rock Riviera Maya rolls, with All Inclusive amenities including experiential dining at world-class restaurants, cocktails and in-room drinks from a legendary entertainment, and top-shelf everything across the board. I'm wondering if this date is still on track. Find inspiration with daily classes, expert instruction, professional equipment, and world-class facilities. The time we spent here was very good The service was very good Miranda, Randy, and Otilia were very good and so helpful. They gave us rock shop money voucher instead. Be sure that we are working on those areas of opportunity in order to improve our rocking service Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. The company has relaunched its all-inclusive Hard Rock properties in Cancun, Los Cabos, the Riviera Maya, Puerto Vallarta, Mexico, along with the companys resort in Punta Cana. Hard Rock Cafe International (USA), Inc. All Rights Reserved. Lucky for you, the All-Inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Claim your listing for free to respond to reviews, update your profile and much more. Explore Legacy Destinations how it's supposed to be experienced. The first two days we could not even. Overall, a lot of money and time was wasted on this trip. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. The layout of the rooms do feel a little smaller than rooms at other hotels, but this was not an issue for us. WiFi and parking are free, and this property also features 2 Typically we went to dinner in the 6:30-7:30 range. Even after we use the voucher. I mentioned that its in the contract and needs to be addressed if the project is no longer going to be build. However, there are specific points that require our attention. Rooms: We had a sky terrace room and it was beautiful. I am thrilled to read your kind words about our food offer, but especially your remarks on service quality; it makes all our band members continue doing their best every single day! Please see our partners for more details. The impression is that so much money has been taken out of the operating budget that the property is in disrepair, the food is poor quality, the beverage selection is reduced and the result was a terrible overall experience. Dear Anna181288 , Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. Be sure that we are working on those areas of opportunity in order to improve our rocking service Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. we were persuaded into doing a presentation to get free massages. Est. Restaurants did not require a reservation and we had no problem getting seated for dinner. I'm wondering if this date is still on track. Stay up to date on the latest announcements, press releases and happenings at Hard Rock Hotel Cancun. Own or manage this property? Which room amenities are available at Hard Rock Hotel Riviera Maya? Whether its champagne service by the beach or standing reservations at a romantic hotspot, enjoy the Rock Royalty Level in our Deluxe Platinum , Deluxe Platinum in Heaven , Rock Star Suite or Bret Michaels Rock Star Suite categories and let us orchestrate your stay. *Wedding Department: Gabby was excellence with our on site visit and showing us wedding spaces, answering questions, etc. Experience the unparalleled energy of Hard Rock All Inclusive Riviera Maya. There is a huge lack of information when arriving, a lot could be avoided if an informative folder is given to the guests. Dear Jorge A, Thank you very much for sharing your experience with us. Advice needed for 4 day itinerary for the first time visitor. I would like to apologize for the experience you had during your stay with us. more. Saturday, 21 Jan, 2015 0 A new Hard Rock Hotel is coming to Cancun. The Music Lab has the essence of a real rock star feeling. Conveniently located restaurants include Latitude 20, La Caleta, and Pelican Point Restaurant & Bar. See the Hard Rock Hotel Riviera Maya concert calendar. This will be the Hard Rock Riviera Cancun. It has been a pleasure to have you here and we all hope to see you back soon. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Would come again. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Km. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya. Which room amenities are available at Hard Rock Hotel Riviera Maya? Copyright You can unsubscribe at any time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was also easy to walk into the lobby and grab a pre packaged salad or sandwich from caffetto. We were able to grab food near the pool and not have to go to an indoor restaurant. In addition, our band members do their best every single day to create great memories with us! Which popular attractions are close to Hard Rock Hotel Riviera Maya? All Night. See more questions & answers about this hotel from the Tripadvisor community. If Dear Ricardo B, Wow! They were funny and something we looked forward to every day. Our other door stopped working and we had to reactivate our wristbands. We did notice a difference in how each bar tender made drinks, but he was spot on with his skills. Its All Day. Sure, these days you can find anything you want online with just the click of a button. Hard rock does not sell kids socks, and we did not bring socks on vacation and 90 weather. View deals for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, including fully refundable rates with free cancellation. Hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!! Deemian did an amazing job and cant wait to come back. We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Is parking available at Hard Rock Hotel Riviera Maya? I hope to see you soon and make another memory with the band. Always there to help and treated us well. Each of these properties has implemented an additional set of enhanced sanitation protocols to provide guests and employees a world-class hotel experience. Cant miss the experience!! We bought adult socks, and then were told the kids cannot play in the kids area without passports. After using the voucher, our room was charged. Heaven Bar: Isai at the Heaven Bar made us FABULOUS craft cocktails. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. Go ahead, sink back in your hydro spa tub and relax, or gaze out over turquoise waters from your balcony. Now its time to enjoy. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya. Its no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services. We were told the spa was all booked. Our highly acclaimed chefs are devoted to creating unforgettable culinary experiences in our specialty restaurants. We can see that you and your family lived the Rock Star experience to the fullest. The spa offers every guest a personal paradise and total Rock Star zen. Thank you. In addition, our band members do their best every single day to create great memories with us! . Keep on rolling! Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. However, there are specific points that require our attention. Carretera Cancn-Chetumal KM 72, Riviera Maya, If you pour some music on whatevers wrong, itll sure help out., Just give me one thing that I can hold on to.. They were always here to help in anyway they. Typically we went to dinner in the 6:30-7:30 range. The staff was always incorrect with information. See photo of the blue cocktail! Wilcos Sky Blue Sky. Does Hard Rock Hotel Riviera Maya have an airport shuttle? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Best All Inclusive with Great Foods and Beach Beds/Cabanas. 5:06 am, Hard Rock Hotel Cancun/Riviera Maya & UNICO 2087 Hotel Riviera Maya now open, https://news.paxeditions.com/news/hotel/hard-rock-hotel-cancun-hard-rock-hotel-riviera-maya-unico-2087-hotel-riviera-maya-now-open, Hard Rock Hotel Cancun, Hard Rock Hotel Riviera Maya, https://allinagents.com/save-now-travel-later, Unique Vacations: Bonus edition of "Sandals Resorts.in 10 Minutes", Club Med: Buccaneers Creek expansion and reno planned, "Resortainment" comes to Falcon's Resorts by Meli, Luxury Is Our Love Language: Four Seasons re-launches brand, PHOTOS: Four Seasons expands in Egypt with three luxury hotels, residential projects, On Location: Goldwynn Resort Nassau boutique beach luxury with a Canadian connection, Booking.com creates AI Trip Planner using ChatGPT. WebHard Rock Hotel Riviera Maya is ranked by U.S. News as one of the Best Hotels in Playa del Carmen for 2023. Heaven bar was very classy and chic the best bar tender on the resort is Armando in Heaven bar, he was very friendly and makes the best cocktails especially Smokey ones. Are any cleaning services offered at Hard Rock Hotel Riviera Maya? Mexico. get into a restaurant. 2023 Caribbean Journal, LLC. The luxurious Heaven at Hard Rock Hotel Riviera Maya is the adult-only side of the complex. This topic has been closed to new posts due to inactivity. WebHard Rock Hotel Riviera Maya features stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas that is surrounded by marine life. Hello, I really appreciate your time and comments about our resort. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Own or manage this property? Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. we had to carry our baby in the stroller up three flights of stairs. Claim your listing for free to respond to reviews, update your profile and much more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 72 Carretera Cancun Tulum Puerto Aventuras, 77710 Puerto Aventuras, Mexico Great location - show map. Dear Jill, I really appreciate your time and comments about our resort. Prices are the average nightly price provided by our partners and may not include all taxes and fees. It was not just us, because we heard other families complaining as well. Each of these properties has implemented an additional set of enhanced sanitation protocols to provide guests and employees a world-class hotel experience. The roof top was nice to sit out on in the morning. We then found out that all of the elevators were broken and out of service in our building. Thank you so much for your wonderful comments. Heaven for rock fans!!! WebAnswer 11 of 26: Does anyone know how this resort is coming along and where it is located? Then tell the paparazzi, they'll just have to wait. we had to carry our baby in the stroller up three flights of stairs. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya, Our rooms were in different buildings after requesting to be next to our childrens room. Lizabet and Christian took AMAZING care of us when it came to drinks and food. Overall, a lot of money and time was wasted on this trip. It's hard writing a review like this but that property and its management deserve every negative word. This is the version of our website addressed to speakers of English in the United States. If Dear Ricardo B, Wow! The pool had daily activities at 1 and 3pm and music playing. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya, This is the best!!! The property is phenomenal, the restaurants and bars are well staffed and professional. What food & drink options are available at Hard Rock Hotel Riviera Maya? Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya. All rights reserved. Thank you for your detailed review! View deals for Hard Rock Hotel Riviera Maya - All Inclusive, including fully refundable rates with free cancellation. All of the pools were cleaned and well maintained. He made my fiance feel extra special for his birthday. And don't forget to commemorate the entire thing with swag from the merch stand at our Rock Shop. Hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!! They were funny and something we looked forward to every day. Restaurants: Every meal we had was great! We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Its been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Grand Fiesta Americana Coral Beach Cancun All Inclusive, Fiesta Americana Condesa Cancun All Inclusive. Does Hard Rock Hotel Riviera Maya have an airport shuttle? I hope to see you soon and make another memory with the band. The entire experience would be amazing, if one is able to sleep. Originally it was to be open by 2017 but that never materialized. Our lavish rooms and suites are an over the top experience. Would come again. This will allow their clients to take advantage of a great deal without having to commit to a specific set of dates. Which popular attractions are close to Hard Rock Hotel Riviera Maya? My friends and I ordered multiple rounds of drinks and got them all within g minutes, it was a fantastic time, I will recommend! Many sales people will tell you what you want to hear and hope that you arent going to ask them to prove it. March 19, 2016. Here are the top things to do in summer in Cancun (between June and September) when the crowds are low, and there are great deals and weather. Your digging led you this far, but let me prove my worth and ask for references! Construction was being done so we had a loss of water at one point , they left us a notice of the water issue in writing slipped under our door. Weve worked hand-in-hand with industry-leading experts to strike the right balance, ensuring each and every property exceeds cleanliness standards set by leading public health agencies, while still providing guests with unforgettable experiences., Spanish tourism giant Grupo Piero is best known for its Bahia Principe chain of all-inclusive resorts, a brand that has a rather large footprint in the Caribbean. Thanks for your interest in our media kit and advertising solutions available on PAX.travel. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Additionally, the AIC Hotel Group has rolled out special rate vouchers that travel advisors can help their clients purchase now for travel to any properties later this year, and until Oct. 31st, 2021. This is the version of our website addressed to speakers of English in the United States. Dear Jorge A, Thank you very much for sharing your experience with us. We are glad to know that you enjoyed your stay at our property as well as all the services and we are very happy to know that Deemian assist you during your visit and made this experience even better; rest assured that we will let him know about your kind words. We were at Unico before going to HRRM and Unico was 10x's better then HRRM. Especially to play lazer tag we will be back before we leave atutday. Be sure that we are working on those areas of opportunity in order to improve our rocking service Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. We are pleased to know we fulfilled our goal of giving you the Rock Star experience. Nearby attractions include Escapology Riviera Maya (0.01 miles), Fatima Bay (0.7 miles), and CEDAM Museum (0.5 miles). Lizabet and Christian took AMAZING care of us when it came to drinks and food. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya, This is the best!!!

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